Why was my payment declined?

We accept PayPal, Visa, MasterCard, Klarna, Afterpay, American Express, Diners Club, JCB, Discover, and other major payment methods.

If you encounter issues paying by credit card, please verify that your card details are entered correctly, including the expiration date, cardholder name, security code, and billing address. Also ensure your card has not reached its limit or is under review by your bank.

If payment is still declined, try using another card or an alternative payment method.

Should the problem persist, please contact your bank or reach out to us with full details and any error messages so we can assist you further.

 

What should I do if I did not receive a confirmation email?

If you have not received an order confirmation email, it may be due to an incorrect email address entered at checkout or the message being filtered into your spam folder.

You can log into your account on our website to view your orders directly.

For further assistance, you may also reach out to us via Facebook Messenger through our official Facebook Page Esther Crown | Facebook.

 

Can I just cancel or make changes to the order I just placed?

Order changes are only possible if your order has not yet been processed. Because we process orders quickly, modifications or cancellations are not always available.

If you wish to update your order details, please contact our customer service team immediately after placing your order with the specifics of your request. Changes or cancellations can only be made if the order is still pending. Once processing has begun, no adjustments are possible.

To minimize delays, we strongly recommend reaching us via Facebook Messenger or through the inbox chat on our website. Our official Facebook Page is Esther Crown | Facebook.

Thank you for your understanding.